Crystal Edible Ice is committed to protecting your privacy and ensuring the safety of your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website, place an order, or interact with us in any way. By using our website (https://www.crystalice.com.my), you agree to the practices described in this policy. We encourage you to read this document carefully to understand your rights and how we manage your personal information.

Information We Collect

We may collect both personal and non-personal information from you, depending on how you interact with our website or services.

Personal information may include:

  • Your full name

  • Email address

  • Contact number

  • Delivery address

  • Billing information

  • Order history

  • Any communication you send to us

Non-personal information may include:

  • Your IP address

  • Browser type and version

  • Operating system and device information

  • Pages visited on our site

  • Referring websites or search engines

  • Time and date of access

How We Collect Information

We collect information in the following ways:

  • When you place an order or fill out a form on our website

  • When you sign up for our newsletter or promotional emails

  • When you communicate with our team through phone, email, or contact forms

  • Through cookies and automated tracking technologies as you browse our website

How We Use Your Information

We use your personal data for the following purposes:

  • To process and deliver your orders efficiently

  • To provide updates related to your order status

  • To respond to customer service requests and inquiries

  • To improve our website’s functionality and user experience

  • To send promotional offers and newsletters if you have opted in

  • To ensure compliance with legal and regulatory requirements

Crystal Edible Ice will never sell, rent, or share your personal data with third parties for their own marketing purposes.

Sharing Your Information

We may share your personal information with trusted third-party service providers who assist in fulfilling your order, such as:

  • Delivery and logistics partners

  • Payment processing providers

  • Customer service platforms

  • IT and website maintenance service providers

All third-party partners are contractually obligated to keep your information confidential and use it only for the purposes of delivering our services.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including order processing, legal compliance, dispute resolution, and improving customer service. Once your information is no longer required, it will be securely deleted or anonymized.

Data Security

We implement appropriate physical, electronic, and managerial procedures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These include:

  • Secure SSL encryption for all transactions

  • Access controls to limit internal data exposure

  • Regular security audits and updates to our systems

While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security but are committed to responding swiftly to any security breaches.

Cookies and Tracking

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that allow us to recognize your browser and capture information such as:

  • Site preferences

  • Shopping cart contents

  • Browsing activity

You can choose to disable cookies through your browser settings. However, doing so may limit the functionality of certain features on our website.

Your Rights

As a user, you have the right to:

  • Access the personal data we hold about you

  • Request corrections to any incorrect or outdated data

  • Withdraw consent to receive marketing communications

  • Request the deletion of your personal data, where applicable

If you would like to exercise any of these rights, please contact us via our Contact page at https://www.crystalice.com.my/contact/

Links to Other Websites

Our website may contain links to third-party sites. Please note that we are not responsible for the privacy practices or content of these external websites. We encourage you to read the privacy policies of any third-party sites you visit.

Policy Updates

We reserve the right to update this Privacy Policy at any time to reflect changes in our operations or legal obligations. All updates will be posted on this page with the latest revision date. We encourage you to review this page periodically to stay informed.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us through our Contact page at https://www.crystalice.com.my/contact/