Welcome to Crystal Edible Ice. These Terms & Conditions (“Terms”) govern your access to and use of our website https://www.crystalice.com.my and our services, including ordering and delivery of our ice products. By using our website, placing an order, or interacting with any of our services, you agree to be bound by these Terms. If you do not agree, please do not use our website.

  1. Eligibility

By accessing this website, you confirm that you are at least 18 years old or using the website under the supervision of a parent or legal guardian. You also agree that any information you provide is accurate, current, and complete.

  1. Products and Availability

Crystal Edible Ice offers a range of ice products under two categories: Premium Ice and Packed Ice. We make every effort to display accurate product descriptions, images, and prices. However, we do not guarantee that all details are entirely error-free. Products are subject to availability, and we reserve the right to limit or cancel quantities at our discretion.

  1. Orders and Payment

When you place an order, you agree to provide complete and accurate information for billing, delivery, and payment. All prices listed are in Malaysian Ringgit (MYR) and inclusive of applicable taxes unless otherwise stated. Payment must be made in full before order processing.

We reserve the right to cancel any order for reasons including, but not limited to: product unavailability, pricing errors, payment issues, or suspicion of fraudulent activity.

  1. Delivery

We offer local delivery of our ice products. Delivery timelines are provided for reference and may vary due to weather, traffic, or operational delays. We aim to deliver all orders within the estimated window. If your delivery is delayed or cannot be completed, we will contact you via the details you provided.

Delivery charges, if applicable, will be clearly stated during the checkout process.

  1. Return and Refund Policy

Due to the perishable nature of our products, returns are not accepted unless the item delivered is incorrect or arrives in a damaged condition. If this occurs, please contact us within 24 hours of delivery and provide photographic evidence. We will assess your request and offer a replacement or refund where applicable.

Please refer to our Return & Refund Policy for full details.

  1. User Accounts

You may be required to create an account to use certain features of our website. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. We reserve the right to suspend or terminate any account suspected of misuse or fraudulent activity.

  1. Intellectual Property

All content on this website—including text, graphics, logos, images, and software—is the property of Crystal Edible Ice or its content suppliers and is protected by intellectual property laws. You may not copy, reproduce, modify, distribute, or use any content without our prior written permission.

  1. Limitation of Liability

Crystal Edible Ice shall not be held liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products, including but not limited to loss of data, revenue, or business opportunity. Our total liability for any claim related to our services shall not exceed the amount paid for the specific order giving rise to the claim.

  1. Prohibited Conduct

You agree not to:

  • Use the website for unlawful purposes

  • Upload malicious code, viruses, or harmful content

  • Attempt to gain unauthorized access to our systems

  • Interfere with the security or integrity of the website

  • Post misleading, offensive, or false information

Violation of these conditions may result in suspension or termination of access to the website.

  1. Changes to Terms

We may revise these Terms at any time without prior notice. Any changes will take effect immediately upon posting. Your continued use of the website constitutes acceptance of the updated Terms. We recommend reviewing this page regularly.

  1. Third-Party Links

Our website may contain links to third-party sites for your convenience. We do not control or endorse these websites and are not responsible for their content, policies, or practices. Accessing any third-party site is done at your own risk.

  1. Governing Law

These Terms are governed by and construed in accordance with the laws of Malaysia. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.

  1. Contact Us

If you have any questions or concerns about these Terms & Conditions, please reach out via our Contact page at https://www.crystalice.com.my/contact/